Privacy Policy
What we collect
When you book a service or contact us, we collect the details you provide: your name, phone or WhatsApp number, your area, your animal's species and history, and any notes about the concern. We do not ask for financial account details through this website.
Why we collect it
We use your information to confirm and deliver the service you requested, to maintain a clinical record for your animal, to follow up on treatment, and to contact you about your booking. We do not sell your information.
Who can see it
Access is limited to the Vetora team involved in your care. When a procedure requires a partner clinical facility, we share only what that facility needs to treat your animal safely, and only with your agreement.
How long we keep it
Clinical records are kept for as long as they remain useful for your animal's continuity of care. Booking enquiries that do not proceed are kept only as long as needed to follow up.
Your choices
You can ask us what we hold about you, ask for a correction, or ask us to stop contacting you. Message us on 0328-8064968 and we'll action it.
Changes
If this policy changes, the updated version will be published on this page.